:root {
    /* Zendesk Inspired Colors */
    --c-sidebar-bg: #03363D;
    --c-sidebar-hover: #174f56;
    --c-sidebar-icon: #f8f9f9;
    --c-bg: #f8f9f9;
    --c-surface: #ffffff;
    --c-border: #d8dcde;
    --c-text: #2f3941;
    --c-text-muted: #68737d;
    --c-primary: #1f73b7;
    --c-primary-hover: #144a75;
    
    /* Pills */
    --pill-open-bg: #ffe6e6;
    --pill-open-text: #cc0000;
    --pill-pending-bg: #fff0c2;
    --pill-pending-text: #8a6a00;
    --pill-solved-bg: #d4edda;
    --pill-solved-text: #155724;
    --pill-closed-bg: #e2e3e5;
    --pill-closed-text: #383d41;

    --font-family: 'Inter', system-ui, sans-serif;
    --shadow-sm: 0 1px 2px rgba(0,0,0,0.05);
    --shadow-md: 0 4px 6px -1px rgba(0,0,0,0.1), 0 2px 4px -1px rgba(0,0,0,0.06);
    --shadow-lg: 0 10px 15px -3px rgba(0,0,0,0.1), 0 4px 6px -2px rgba(0,0,0,0.05);
    --radius: 4px;
}

* {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

body {
    font-family: var(--font-family);
    background-color: var(--c-bg);
    color: var(--c-text);
    height: 100vh;
    overflow: hidden;
}

.layout-container {
    display: flex;
    height: 100%;
}

/* Sidebar */
.sidebar {
    width: 60px;
    background-color: var(--c-sidebar-bg);
    display: flex;
    flex-direction: column;
    align-items: center;
    z-index: 100;
}

.sidebar-logo {
    width: 100%;
    height: 60px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
    border-bottom: 1px solid rgba(255,255,255,0.1);
}

.sidebar-menu {
    list-style: none;
    width: 100%;
    margin-top: 10px;
}

.sidebar-menu li {
    width: 100%;
    height: 50px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    color: var(--c-sidebar-icon);
    opacity: 0.7;
    transition: all 0.2s;
}

.sidebar-menu li:hover, .sidebar-menu li.active {
    opacity: 1;
    background-color: var(--c-sidebar-hover);
}

.sidebar-menu li .icon {
    font-size: 20px;
}

/* Views Panel */
.views-panel {
    width: 240px;
    background-color: var(--c-bg);
    border-right: 1px solid var(--c-border);
    display: flex;
    flex-direction: column;
    z-index: 90;
}

.views-header {
    padding: 20px;
    height: 60px;
    display: flex;
    align-items: center;
}

.views-header h2 {
    font-size: 14px;
    font-weight: 600;
    text-transform: uppercase;
    color: var(--c-text-muted);
}

.views-list {
    list-style: none;
    flex: 1;
    overflow-y: auto;
}

.views-list li {
    padding: 10px 20px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    cursor: pointer;
    font-size: 14px;
    border-left: 3px solid transparent;
    transition: background-color 0.2s;
}

.views-list li:hover {
    background-color: rgba(0,0,0,0.03);
}

.views-list li.active {
    background-color: #fff;
    border-left-color: var(--c-primary);
    font-weight: 500;
}

.views-list li > span:first-child {
    display: flex;
    align-items: center;
    gap: 10px;
}

.lucide {
    display: inline-block;
}

.views-list li .badge {
    background: var(--c-border);
    padding: 2px 8px;
    border-radius: 12px;
    font-size: 12px;
    color: var(--c-text-muted);
}

/* Main Content */
.main-content {
    flex: 1;
    min-width: 0;
    display: flex;
    flex-direction: column;
    background-color: #ffffff;
    position: relative;
    transition: all 0.3s;
}

.main-header {
    height: 60px;
    padding: 0 24px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    border-bottom: 1px solid var(--c-border);
}

.main-header h1 {
    font-size: 18px;
    font-weight: 600;
}

.header-actions {
    display: flex;
    gap: 12px;
}

.search-input {
    padding: 8px 12px;
    border: 1px solid var(--c-border);
    border-radius: var(--radius);
    font-size: 14px;
    width: 250px;
    outline: none;
}
.search-input:focus { border-color: var(--c-primary); }

.btn {
    padding: 8px 16px;
    border-radius: var(--radius);
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    border: none;
    transition: all 0.2s;
}

.btn-primary {
    background-color: var(--c-primary);
    color: white;
}
.btn-primary:hover { background-color: var(--c-primary-hover); }

.btn-ghost {
    background-color: transparent;
    color: var(--c-text);
    border: 1px solid var(--c-border);
}
.btn-ghost:hover { background-color: var(--c-bg); }

/* Table */
.table-container {
    flex: 1;
    overflow: auto;
}

.tickets-table {
    width: 100%;
    border-collapse: collapse;
}

.tickets-table th {
    text-align: left;
    padding: 12px 24px;
    font-size: 12px;
    font-weight: 600;
    color: var(--c-text-muted);
    border-bottom: 1px solid var(--c-border);
    background: var(--c-bg);
    position: sticky;
    top: 0;
    z-index: 10;
}

.tickets-table td {
    padding: 12px 24px;
    font-size: 14px;
    border-bottom: 1px solid var(--c-border);
}

.tickets-table tbody tr {
    cursor: pointer;
    transition: background-color 0.1s;
}
.tickets-table tbody tr:hover {
    background-color: rgba(31, 115, 183, 0.04);
}

/* Pills */
.pill {
    display: inline-block;
    padding: 4px 8px;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
}

.pill.status-aberto, .pill.status-reaberto { background: var(--pill-open-bg); color: var(--pill-open-text); }
.pill.status-em_andamento, .pill.status-pausado { background: var(--pill-pending-bg); color: var(--pill-pending-text); }
.pill.status-resolvido { background: var(--pill-solved-bg); color: var(--pill-solved-text); }
.pill.status-fechado { background: var(--pill-closed-bg); color: var(--pill-closed-text); }

.pill.prio-CRITICA { border-left: 3px solid #cc0000; }
.pill.prio-ALTA { border-left: 3px solid #ff9900; }
.pill.prio-MEDIA { border-left: 3px solid #1f73b7; }
.pill.prio-BAIXA { border-left: 3px solid #155724; }

/* Detail Panel */
.detail-panel {
    position: absolute;
    top: 0;
    right: 0;
    bottom: 0;
    width: 600px;
    background: var(--c-surface);
    box-shadow: -4px 0 15px rgba(0,0,0,0.1);
    display: flex;
    flex-direction: column;
    z-index: 200;
    transform: translateX(100%);
    transition: transform 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.detail-panel.open {
    transform: translateX(0);
}

.detail-header {
    height: 60px;
    padding: 0 24px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    border-bottom: 1px solid var(--c-border);
    background-color: var(--c-bg);
}

.detail-header h2 {
    font-size: 16px;
    font-weight: 600;
}

.btn-close {
    background: none;
    border: none;
    font-size: 18px;
    cursor: pointer;
    color: var(--c-text-muted);
}
.btn-close:hover { color: var(--c-text); }

.detail-content {
    display: flex;
    flex: 1;
    overflow: hidden;
}

.detail-metadata {
    width: 220px;
    border-right: 1px solid var(--c-border);
    padding: 20px;
    background: #fafafa;
    overflow-y: auto;
}

.meta-group {
    margin-bottom: 16px;
}
.meta-group label {
    display: block;
    font-size: 12px;
    font-weight: 600;
    color: var(--c-text-muted);
    margin-bottom: 4px;
}
.meta-value {
    font-size: 14px;
}

.select-input, .text-input {
    width: 100%;
    padding: 8px;
    border: 1px solid var(--c-border);
    border-radius: var(--radius);
    font-size: 14px;
    font-family: inherit;
}

.detail-conversation {
    flex: 1;
    display: flex;
    flex-direction: column;
    background: #ffffff;
}

.original-description, .comment-item {
    padding: 20px;
    border-bottom: 1px solid var(--c-border);
}

.message-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 8px;
}

.message-author { font-weight: 600; font-size: 14px; }
.message-date { font-size: 12px; color: var(--c-text-muted); }
.message-body { font-size: 14px; line-height: 1.5; white-space: pre-wrap; }

.comments-list {
    flex: 1;
    overflow-y: auto;
    background: #fdfdfd;
}

.comment-box {
    padding: 16px;
    border-top: 1px solid var(--c-border);
    background: #fafafa;
}

.comment-box textarea {
    width: 100%;
    border: 1px solid var(--c-border);
    border-radius: var(--radius);
    padding: 12px;
    font-family: inherit;
    font-size: 14px;
    resize: vertical;
    min-height: 80px;
}

.comment-actions {
    margin-top: 8px;
    display: flex;
    justify-content: flex-end;
}

/* Modal */
.modal-overlay {
    position: fixed;
    top: 0; left: 0; right: 0; bottom: 0;
    background: rgba(0,0,0,0.5);
    z-index: 1000;
    display: flex;
    align-items: center;
    justify-content: center;
    backdrop-filter: blur(2px);
}

.modal {
    background: #fff;
    width: 500px;
    border-radius: 8px;
    box-shadow: var(--shadow-lg);
    display: flex;
    flex-direction: column;
}

.modal-header {
    padding: 16px 24px;
    border-bottom: 1px solid var(--c-border);
    display: flex;
    justify-content: space-between;
    align-items: center;
}
.modal-header h2 { font-size: 18px; }

.modal-body { padding: 24px; }

.form-group { margin-bottom: 16px; }
.form-group label {
    display: block;
    font-size: 14px;
    font-weight: 500;
    margin-bottom: 6px;
}
.form-row { display: flex; gap: 16px; }
.form-row .form-group { flex: 1; }

.modal-footer {
    padding: 16px 24px;
    border-top: 1px solid var(--c-border);
    display: flex;
    justify-content: flex-end;
    gap: 12px;
    background: var(--c-bg);
    border-bottom-left-radius: 8px;
    border-bottom-right-radius: 8px;
}